Visitor Information

Help us maintain a safe, respectful, and welcoming environment for everyone:

• Do not visit in person if you are feeling sick or have respiratory symptoms including fever, cough, sore throat, runny or stuffy nose. Even a common cold can put patients at risk.
• Please clean your hands at the available hand hygiene stations when entering the unit, room, and throughout your visit.
• You must wear a mask or other personal protective equipment when required by our staff.
• Follow all directions from our staff during your visit, including the number of visitors allowed at one time and length of your visit. The number of visitors may be limited based on patient condition, room size, and safety.
• Visitors may be asked to step out during procedures, emergencies, shift change, or when care is being provided.
• Photography, video, or audio recording is not allowed without permission in private and confidential areas.

For the safety of our patients and staff, everyone entering the hospital must go through a security screening:

• Each person will be checked with a metal detecting device or wand.
• If needed, our security staff will search purses, tote bags, lunch boxes, backpacks, etc. for anything dangerous or could be used as a weapon.
• Please follow all instructions from security staff.
• Items that are not allowed include: any type of firearm, replica firearm, knife, box cutter, screwdriver, scissors, sap, club, pepper spray, mace, taser, cigarette lighter, and fireworks.

Please check-in at the Welcome Desk:

• Greeters, who wear grey vests and white shirts, are available to help you with directions to the nursing unit and answer questions.
• Masks are available upon request at the entrances.

• Please stay in authorized areas only.
• Follow all unit-specific guidelines when required by staff, some of which is highlighted below.
• Please let a staff member know if you have any questions or concerns during your visit.

Only one (1) family member or caregiver is allowed to accompany the patient. Please stay at least three (3) feet away from others while you wait.

Space is limited. If maximum room capacity is reached, non-patients may be asked to wait outside or in their car to ensure there are enough seats for incoming patients.

Exceptions include:

• A parent or guardian of a minor
• A caregiver accompanying a patient who requires physical assistance and/or continuous care

The Intensive Care Unit (ICU) is located on the second floor of the hospital and is open to visitors 24/7.

Contact:

• To speak to a patient in the ICU by phone, call (650) 573-2360.

Guidelines:

• Quiet hours are from 9:00 pm to 7:30 am. Visitation may be limited during this time to support patient rest.
• No children under the age of 12 can visit the ICU.

The Medical Surgical Units are located on the second floor of the hospital.

Hours:

• Monday through Friday: 10:00 am to 8:00 pm
  Saturday and Sunday: 10:00 am to 4:00 pm

Contact:

• To speak to a patient in the 2A unit by phone, call (650) 573-2455
• To speak to a patient in the 2B unit by phone, call (650) 573-2375

Guidelines:

• Children must stay with a guardian and follow all infection control precautions

Contact:

For the most accurate information and to avoid delays, please schedule your visit in advance by calling:

• Psychiatric Inpatient Units: (650) 573-3787
• Psychiatric Emergency Services: (650) 573-2662

Guidelines:

• Visitation can change at any time based on patient condition, care needs, safety, or staff direction.
• Visitors who do not follow safety guidelines will be asked to leave.
• All visitors must be aged 18 or older.
• Your belongings will be kept in a secure storage area before you enter the unit.

The Skilled Nursing Unit (1A) is located on the first floor of the hospital.

Hours:

• Monday – Friday, 10:00 am to 8:00 pm
• Saturday – Sunday, 10:00 am to 4:00 pm

Contact:

Scheduling your visit in advance helps our staff be prepared and available to help when you arrive. If you would like to schedule your visit or speak to a patient, please call (650) 573-3678.

Guidelines:

• A maximum of two (2) visitors per resident at one time. Exceptions must be approved by nursing in advance.
• Masks are recommended and will be provided if necessary.
• Sign in on the visitation log (print name, phone number, and time of visit)
• Our staff will screen you for symptoms and temperature check. Once you have completed the screening, you will be directed to the designated area for visitation.
• If weather permits, outdoor visitation on our patio is available.

Before entering the patient’s room:

• Wear all required PPE (personal protective equipment). Ask staff for help.
• Clean your hands as directed by staff.
• No children under age 2 may visit droplet, airborne, or novel isolation rooms.

We encourage you to use FaceTime or other video platforms to stay connected with your loved one. If the patient does not have a device—smart phones and tablets are available on the units. Just ask the nursing staff for support.

If you wish to send your loved one a note or a photo, please send it as an email to HS_SMMC_PatientExperience@smcgov.org. Include your contact information along with the patient’s name and we will hand deliver it to their room.

Drop-offs of personal items and food for patients in the hospital are welcome. You will need to complete a drop off item ticket with our staff at the welcome desk at our main entrance (225 37^th Avenue). Items may not be dropped off at our Emergency Entrance.

Medical Surgical Drop-Off Hours

• Monday – Friday: 6:00 am – 8:00 pm
• Saturday – Sunday: 7:30 am – 4:00 pm

Skilled Nursing Drop-Off Hours

• Monday – Friday: 11:45 am – 4:30 pm
• Saturday – Sunday: 11:45 am – 4:30 pm

We are here for you and your loved one in these times of emotional stress. Upon arrival, our Spiritual Care Team will call within 24-72 hours of admission to welcome the patient and discuss ways we can assist.

If you are concerned about the status of your loved one’s health, talk to their nurse about the best way to get updates. Call 650-573-2222 and asked to be transferred to the nursing unit. Please note that we follow all privacy laws to protect our patients, so what they can share may vary.

You can also contact our Patient Experience team at 650-573-3731 to share a compliment or concern or file a grievance.

There is plenty of visitor parking at the hospital (lots A and C). You can access the parking lot at 225 37th Avenue, which is close to the main entrance and includes electric vehicle charging stations and accessible parking. There also is accessible parking in a smaller lot located on the corner of 39th Avenue and Edison Street. For your safety, be sure to follow marked pedestrian walkways.