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EMS Billing and Patient Care Records

Emergency Medical Services

Billing and patient care records for 9-1-1 EMS incidents must be requested from the provider that created and maintains the record.

The San Mateo County EMS Agency is not the Custodian of Records for 9-1-1 patient care or billing records. Request them directly from the provider.

Identify the Correct Records Custodian

Location of Service Provider and Records Custodian Records to Request
Within San Mateo County, except the City of South San Francisco and San Francisco International Airport (SFO) American Medical Response (AMR) 9-1-1 Ambulance patient care and billing records
City of South San Francisco South San Francisco Fire Department (SSFFD) 9-1-1 First-response and ambulance patient care and billing records
San Francisco International Airport (SFO) San Francisco Fire Department – Airport Division

American Medical Response (AMR)

First response patient care records for all responses

If transported by ambulance: ambulance patient care and billing records

American Medical Response

AMR uses MediCopy to process patient and authorized third-party requests for patient care and billing records.

  1. Open the AMR MediCopy request page.
  2. Review the authorization, identification and supporting-document requirements.
  3. Complete and submit your request through MediCopy.

For billing questions, insurance payments or payment arrangements, contact the AMR Patient Business Service Office at 800-913-9106 or billing_inquiries@amr.net.

Request AMR Records

 

City of South San Francisco

Contact the South San Francisco Fire Department for 9-1-1 first-response and ambulance records.

South San Francisco EMS Information

 

San Francisco International Airport (SFO)

Request first-response records from the San Francisco Fire Department. If AMR transported the patient, request patient care and billing records from AMR.

Request San Francisco Fire Records