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Quality Management Program

Behavioral Health & Recovery Services

The Quality Management (QM) program provides a framework for the Mental Health Plan and Substance Use Disorder programs to monitor and improve service delivery, better meet beneficiary needs, and ensure compliance with evolving state and federal regulations and policies.

Member Informing Materials

Find member informing materials, including new client welcome information here.

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BHRS Policies

Access forms, policies and documentation used by Behavioral Health and Recovery Services staff and providers, including consent forms, compliance requirements, clinical guidance and administrative procedures.

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Documentation Resources

BHRS Documentation Manual, Avatar NX Guide, Clinical Templates and additional helpful documentation resources.

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QM Presentations

Find the QM presentation schedule and past presentation slides here.

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QM Monthly Newsletters

Read past and current issues of the QM Newsletter here which includes important BHRS announcements. 

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5150 Training

Find information on how BHRS and contractor providers can get 5150 training and certification here.

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Contractor Forms

Forms specific to BHRS contracted agencies can be found here.

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Quality Management Workplans

Past and current Quality Improvement Workplans can be found here.

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Institutional Review Board (IRB)

Information on how to submit a request to the IRB can be found here.

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Contact Information

Address:
1950 Alameda de Las Pulgas, Suite 157
San Mateo, CA 94403

Fax:
650-525-1762

Hours:
Monday – Friday 8:00 AM – 5:00 PM

Email:
For general questions: HS_BHRS_ASK_QM@smcgov.org
For submitting forms such as IRs, Change of Provider, Block Chart Requests, Subpoenas, Records Requests, etc.: HS_BHRS_QM@smcgov.org
For PAVE-related support: HS_BHRS_PAVE@smcgov.org
For IRB Submissions or Inquiries: HS_BHRS_IRB@smcgov.org