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STI & HIV Resources for Providers

Public Health, Policy & Planning

San Mateo County Health offers a comprehensive set of tools and guidelines to support healthcare providers in managing HIV testing, diagnosis and patient care.

Resources include protocols for routine HIV testing, PrEP (pre-exposure prophylaxis) guidelines, partner services information and mandatory reporting forms. Providers can also access educational materials, hotline contacts and training opportunities to enhance patient care and ensure compliance with public health regulations.

STD/HIV Treatment & Reporting

Reporting forms can be found in the resource library below.

Please contact San Mateo County’s HIV Surveillance Coordinator if you have questions regarding HIV/AIDS Reporting at (650) 573-2609.

Electronic Reporting through CalREDIE

California Reportable Disease Information Exchange (CalREDIE) is the California Department of Public Health’s (CDPH) communicable disease reporting and surveillance system of record. The system is web-based and PHIN-compliant and it is used by state and local public health officials and healthcare providers. As of today, 95% of California local health jurisdictions are using CalREDIE in some capacity.

The CalREDIE Provider Portal allows healthcare providers to electronically submit Confidential Morbidity Reports (CMRs) directly to their local health department via the HTTPS secure interface. The Provider Portal can be used for all Title 17 communicable diseases that are required by law to be reported to the local health department. Case information is accessed by the local jurisdiction immediately for review and investigation. This timely reporting option provides real-time assessment of potential outbreaks and unusual disease patterns. Highlights of the Provider Portal include: easy point and click navigation; printable receipt to use as a record of the report; ability for the provider to view previously submitted reports; ability for the provider to generate reports of all submissions; and the ability for the provider to upload and store additional paperwork or files when submitting a report.

Interested providers can submit a Provider Portal account request via the CalREDIE Account Request Portal

Treatment Guidelines

Physicians and other health care providers play a critical role in preventing and treating STDs. Current guidelines for the treatment of STDs can be found in the resource library below.

Frequently Asked Questions

Yes. In the state of California, Title 17 of the California Code of Regulations mandates disease reporting to the local health authority for verified or suspected cases of specific STDs. Chlamydial infections, syphilis, gonorrhea, chancroid, non-gonococcal urethritis (NGU), and pelvic inflammatory disease (PID) are among the reportable STDs by both health care providers and laboratories. Each infection should be reported within seven calendar days of identification, except for syphilis, which is considered an Urgent Report. Syphilis should be reported by FAX, telephone or mail within one business day of identification.

A high prevalence of C.trachomatis infection is found in women who have had chlamydial infection in the preceding several months. Most post-treatment infections result from re-infection, often occurring because patient’s sex partners were not treated or because the patient resumed sex among a network of persons with a high prevalence of infection. The CDC recommends that clinicians and health care agencies advise all women with chlamydial infection to be re-screened 3-4 months after treatment.

What are my responsibilities as a medical provider?

What do I do if the patient tests positive for HIV?

Disclose confirmed HIV positive results to the patient. If you need disclosure assistance you may contact us at 650-573-2346 and ask for the HIV Testing Program Supervisor.

HIV/AIDS is a reportable disease, as mandated by Title 17 California Code of Regulations (CCR). Please complete the HIV/AIDS Case Report Form in the resource library below. Report by fax at 650-573-2919 or by mail within seven working days.

Mail

San Mateo County Health
Attn: STI/HIV Program
225 W. 37th Avenue
Bldg A, Suite 230
San Mateo, CA 94403

What information can I provide to my patient?

Please see educational materials in the resource library.

Hotline Telephone Numbers/Other Resources:

  • CDC National HIV/AIDS Hotline 1-800-CDC-INFO (232-4636)
  • AIDS/HIV Nightline 1-800-628-9240 or 415-434-AIDS (434-2437)
  • HIV Health Info Line 1-800-822-7422 or 415-558-9051
  • Women Alive 1-800-554-4876
  • Crisis Management Hotline 1-800-273-TALK or 1-800-784-2433