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Contact Us

Emergency Medical Services

Contact the San Mateo County EMS Agency for certification, accreditation, system oversight and general program questions.

Emergency: For emergencies, hang up and call 9-1-1. This line is monitored only during normal business hours.

San Mateo County Emergency Medical Services Agency

801 Gateway Boulevard, Suite 200
South San Francisco, CA 94080

Phone: 650-573-2564
Email: ems@smcgov.org

Hours: Monday–Friday, 8:00 a.m.–5:00 p.m.

EMS Duty Officer and Call Inquiries

The EMS Duty Officer is available to healthcare and law-enforcement personnel for urgent or emergent EMS operational and safety matters. Healthcare providers at San Mateo County receiving hospitals, emergency departments and skilled nursing facilities should use System Contacts in ReddiNet for current contact information. If you cannot access ReddiNet, call San Mateo County Public Safety Communications at 650-363-4905 and request the EMS Duty Officer Connect.

Routine inquiries: Public Safety Communications can address most questions about specific 9-1-1 EMS calls, including destination, lost items and responding unit numbers. Identity and authorization verification are required.

ReddiNet

Access information about the secure communications and situational-awareness platform used by response partners.

Open ReddiNet Login

Billing or Patient Care Records

The EMS Agency is not the custodian of 9-1-1 ambulance patient care or billing records. Use the records guide to identify the correct provider and review request instructions.

EMS Billing and Patient Care Records