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Behavioral Health & Recovery Services

How to Request BHRS Services

Behavioral Health & Recovery Services (BHRS) welcomes individuals of all cultures, race, ethnicities, and ages who need mental health and/or substance use support and serves many specialty need groups, including individuals who are uninsured, unhoused, conservatees, living with developmental disabilities, perinatal, children ages 0-5 and their parents, foster youth, children in schools, justice-involved, and/or experiencing a behavioral health crisis.

Access Call Center

The BHRS Access Call Center is the entry point for Medi-Cal beneficiaries seeking non-emergency mental health and/or substance use treatment services in San Mateo County. The Access Call Center is available 24/7:

  1. Call: 1-800-686-0101.
    TTY (for hearing impaired): dial 711
  2. A trained professional will ask questions to help find the right care for you.
  3. Receive a referral for a telephone/ video appointment to a mental health or substance use treatment provider.

Language Services – Access Call Center staff speak English, Spanish, and Chinese. For other languages, they will assist you through a free telephone interpreter service.

Insurance – BHRS serves individuals who are uninsured or have the following insurance plans: Medi-Cal, CareAdvantange, Medicare, San Mateo County Access and Care for Everyone (ACE) or HealthWorx.

Crisis Services

Whether it’s a medical or police emergency or a mental health crisis, reach the right people fastest.

Get the Crisis or emergency line guidelines: Visit Crisis Services page

BHRS Administrative Office

2000 Alameda de las Pulgas, Suite 235
San Mateo, CA 94403

Get Directions

Call Us
Phone: 650-573-2541
Fax: 650-573-2841

Send Us An Email
Please use this form to contact us about any of your questions or needs relating to the services we provide.

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Alcohol & Other Drug Services
310 Harbor Blvd., Building E, Belmont, CA 94002
Telephone: 650-802-6400