Search

Contact Us

Behavioral Health & Recovery Services

How to Request BHRS Services

Behavioral Health & Recovery Services (BHRS) welcomes individuals of all cultures, race, ethnicities, and ages who need mental health and/or substance use support and serves many specialty need groups, including individuals who are uninsured, unhoused, conservatees, living with developmental disabilities, perinatal, children ages 0-5 and their parents, foster youth, children in schools, justice-involved, and/or experiencing a behavioral health crisis.

Access Call Center

The BHRS Access Call Center is the entry point for Medi-Cal beneficiaries seeking non-emergency mental health and/or substance use treatment services in San Mateo County. The Access Call Center is available 24/7:

  1. Call: 1-800-686-0101.
    TTY (for hearing impaired): dial 711
  2. A trained professional will ask questions to help find the right care for you.
  3. Receive a referral for a telephone/ video appointment to a mental health or substance use treatment provider.

Language Services – Access Call Center staff speak English, Spanish, and Chinese. For other languages, they will assist you through a free telephone interpreter service.

Insurance – BHRS serves individuals who are uninsured or have the following insurance plans: Medi-Cal, CareAdvantange, Medicare, San Mateo County Access and Care for Everyone (ACE) or HealthWorx.

If Experiencing a Behavioral Health Emergency

Call or text 9-1-1 and ask for a Crisis Intervention Trained (CIT) officer or go to your nearest hospital emergency room if you can safely get there.

Get more information about available Crisis Services.

Call to get the help you need

Whether it’s a medical or police emergency or a mental health crisis, reach the right people fastest.

Get the Crisis or emergency line guidelines: Visit Crisis Services page

Alcohol & Other Drug Services
310 Harbor Blvd., Building E, Belmont, CA 94002
Telephone: 650-802-6400

Psychiatric Emergency Services (hospital emergency rooms):
San Mateo Medical Center
222 West 39th Ave., San Mateo, CA 94403
Telephone: 650-573-2662

Mills-Peninsula Medical Center
1501 Trousdale Dr., Burlingame, CA 94010
Telephone: 650-696-5915

BHRS Administrative Office

2000 Alameda de las Pulgas, Suite 235
San Mateo, CA 94403

Get Directions

Call Us
Phone: 650-573-2541
Fax: 650-573-2841

Send Us An Email
Please use this form to contact us about any of your questions or needs relating to the services we provide.

Contact BHRS Administrative Office
First
Last