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Provider Information and Assistance

Aging & Disability Services

If you are an existing provider, please reach out to your payroll specialist for assistance. If you don’t know who your assigned Payroll Specialist is, please call 650-389-9666 for assistance. Please have your provider ID number available.

If you would like to enroll to be a provider, or have questions about your pending enrollment,  please call 833-650-2272 or email PAForms@smcgov.org

Assistance

In-Home Supportive Services (IHSS) Provider Help Desk: For questions about electronic timesheets, paycheck, direct deposit, liens and wage garnishments, call 866-376-7066

Payroll Assistance Line: 650-389-9666

New Provider Enrollment line: 833-650-2272

Verification of Employment: Kelly Chan 650-743-5644 or email: Kchan1@smcgov.org

Duplicate W-2 Requests: Contact your Payroll Specialist

Overtime & Violations Help Line: For questions about overtime, violation notices you received and avoiding violations, call 650-743-7216

Benefits

Public Transportation Reimbursement: Jackie Corral Medina 650-556-4276 or email: PublicAuthorityi@smcgov.org

Job Development Reimbursement: Stacy Goldsby 650-241-5874 or email: PAworkshops@smcgov.org

Applications for health, dental and vision coverage: Leonard Toy 650-743-7216 or email: PublicAuthority@smcgov.org

Information for providers already enrolled in health, dental and vision insurance benefits:

Worker’s Comp

For information on filing claims for injuries incurred while performing an IHSS task:

English: Contact Ashly Johnson at 650-216-8493

Spanish: Contact Jaime Alcaraz at 650-381-4678

For information on a current claim, please contact InterCare Claims Department at 800-307-5454

Union – SEIU

IHSS providers in San Mateo County are represented by SEIU 2015. For Union and membership information, please call the SEIU 2015 Member Action Center at 855-810-2015

or visit SEIU Online Member Action Center (MAC).