Grocery Problems

Who To Call When You Have A Problem

You think you have food poisoning, call 650-372-6200 immediately.

Packaged or canned food you bought at the grocery store has something inside it.

• Product produced in California: call State Food & Drug Branch, 1-800-495-3232
• Product produced elsewhere:
  • For meat, poultry or eggs, call USDA, 1-800-535-4555.
  • For all other foods, call the FDA, 1-800-332-4010.
• Unsure who to call: call Environmental Health Services, 650-372-6200.

Questions about how long to keep seafood in your refrigerator

The FDA’s Seafood Hotline is 1-800-332-4010.

Information Needed for Investigation

For the USDA to investigate a problem with meat, poultry or egg products, you must have:

• The original container or packaging.
• The foreign object (plastic strip or metal washer, for example).
• Any uneaten portion of the food (refrigerate or freeze it).

Information you should be ready to share over the phone includes:

• Your name, address, and phone number.
• The brand name, product name and manufacturer of the product.
• The size and package type.
• Can or package codes (not UPC bar codes) and dates.
• Establishment number (EST) usually found in the circle or shield near the “USDA passed and inspected” phrase.
• Name and location of store and date you purchased the product.
• If you think you’re sick, call your doctor. When you call the USDA or FDA to report an issue, you will also be asked to share information about your symptoms and the name of your doctor.