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How-to Guides

Use these guides to navigate your care at San Mateo Medical Center and access the services you need.

Each guide provides clear, step-by-step instructions to help you schedule appointments, manage medical records, understand costs and take care of billing and online health accounts. The goal is to make health care easier to access and simpler to manage.

Access MyChart

Step-by-step guide to sign up, log in and navigate your MyChart account.

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Make an Appointment

Get step-by-step instructions to schedule medical appointments easily by phone, online or in person.

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Prepare for a Clinic Visit

Helpful tips to organize information, questions and documents before your medical appointment.

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Prepare for a Procedure

Helpful tips to help you be ready for your imaging appointment.

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Get a Good Faith Estimate

Instructions to request a Good Faith Estimate outlining expected costs for medical services.

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Pay Your Bill

Get step-by-step instructions to pay your medical bill online, by phone or by mail.

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Get a Copy of Your Medical Record

A step-by-step guide for patients to request and receive their personal medical records.

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