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The Office of Consumer and Family Affairs

Behavioral Health & Recovery Services

The Office of Consumer and Family Affairs (OCFA) is here to help clients and family members of Behavioral Health & Recovery Services become more empowered and aware of services and community resources available to support treatment and recovery.

We honor each person’s unique situation and circumstances, while listening with empathy, compassion and respect for your personal history and cultural values.

  • We help guide you through the Behavioral Health and Recovery Services (BHRS) system and inform you on how to get services and benefits for which you are eligible.
  • We help obtain information about support and resources available to our consumers/clients and family members, including wellness centers and peer-run organizations.
  • We help resolve concerns or problems about your individual rights relating to BHRS services received, including filing a grievance about services received from BHRS or one of our providers. For more info, see the Complaints/Grievances Policy & Forms below.

Check out the OCFA brochure in the resource library below or contact us at 800-388-5189 or OCFA@smcgov.org. If you, a family member or a friend is in a mental health crisis, call 650-579-0350. If you or they are at risk of harming themselves or others, call 911. Learn more about our available crisis services.

Resource Library