PROVIDER INFORMATION AND ASSISTANCE
Assistance
In-Home Supportive Services (IHSS) Provider Help Desk: For questions about electronic timesheets, paycheck, direct deposit, liens and wage garnishments call (866) 376-7066
Payroll Assistance Line: (650) 389-9666
Provider Enrollment line: (833) 650-2272
Verification of Employment: Kelly Chan (650) 743-5644 or email: Kchan1@smcgov.org
Duplicate W-2 Requests: Contact your Payroll Specialist
Overtime & Violations Help Line: For questions about overtime, violation notices you received and avoiding violations call (650) 743-7216
Benefits
Public Transportation Reimbursement: Jackie Corral Medina (650) 556-4276 or email: jmedina@smcgov.org
Job Development Reimbursement: Stacy Goldsby (650) 241-5874 or email: sgoldsby@smcgov.org
Applications for health, dental and vision coverage: Leonard Toy (650) 743-7216 or email: ltoy@smcgov.org
Information for providers already enrolled in health, dental and vision insurance benefits:
- Healthworx (Health): 1-800-750-4776
- Benefits Customer Service Center (Dental & Vision): 1-800-842-6635
Worker’s Comp
For information on filing claims for injuries incurred while performing an IHSS task: English: Contact Ashly Johnson at (650) 216-8493 / Spanish: Contact Jaime Alcaraz at (650) 381-4678
For information on a current claim please contact: InterCare Claims Department at (800) 307-5454
Union – SEIU
IHSS providers in San Mateo County are represented by SEIU 2015. For Union and membership information please call or visit online the SEIU 2015 Member Action Center.
SEIU Member Action Center (MAC): 1-855-810-2015
or:
SEIU Online Member
Action Center (MAC)