Advisory Community Board

• HIV Program Community Board

Client Satisfaction Activities

• Summary of Client Satisfaction Survey

Compliance with ADA

• San Mateo County Americans With Disabilities Act, Title II - Policies and Procedures
• San Mateo County Americans With Disabilities Act, Title II - Policies and Procedures Training Manual
• Commission on Disabilities
• Board of Supervisors Approval
• Seniors and People with Disabilities

Equal Employment Opportunity – Veterans Served

• Equal Employment Opportunity Plan 2010 – 2013
• San Mateo County EEO Policy

Physicians/Mental Health licenses

The San Mateo Medical Center – Medical staff office keeps track and records of physicians’ licenses.

Client Eligibility Screening/Admission Criteria

• Client Eligibility Criteria

Privacy Policy/ HIPAA

• Message from the Privacy Officer
• Confidentiality/Privacy of Protected Health Information PDF
• Administrative Memorandum Number B-25 PDF (Privacy Policy pursuant to the Health Insurance Portability and Accountability Act of 1996 and its regulations (HIPAA) (45CFR, Section 164.504)

Code of Ethics/Standards of Conduct

• Employee Code of Conduct PDF
• Medical Staff Mission Statement

Grievance Procedures

• Client Services Grievance Procedure
• Complaints Policy PDF

Certification of Laboratory

The laboratories at San Mateo Public Health and at the San Mateo Medical Center have the proper certifications on file.

Emergency Response Materials

• Clinic Operations During a Disaster
• Clinic Emergency Closure Events
• Emergency Communications
• SMCReady – Be Ready for the Unexpected
• Your Guide to Emergency Preparedness
• Emergency Preparedness and Response – CDC

Development Activity Log

• Learning Management System (below) keeps track of training and activities of all County Employees.
• Learning Management System (LMS) for County Employees

Quality Assurance Activities

• Seamless Care Center Initiative – projects for quality assurance are selected, researched, completed, reviewed and evaluated at the monthly Clinic Operations Meetings. Participants’ files/records are reviewed quarterly.
• Disease Control and Prevention - Program Outcome Statement
• Disease Control and Prevention - Services and Accomplishments

Cultural Competence

• Office of Diversity and Equity
• Diversity and Equity Council
• Health Equity Initiatives

EMA Requirements (ARIES Data System)

• ARIES Registration Policy

Participants Rights

• Participant Rights

Clinic Outpatient Readiness

• Survey Prep Readiness